Thursday, September 25, 2008

well Mediacom sucks.

Last Friday I noticed that the internet had come to a screeching hault. I thought it would come back up like it does usually. By the time I realized it was out it was too late to call. All weekend.. no internet. Well we had internet but it was much worse then dialup. Monday I tried to call. It took about .5 hour to get through because I kept getting a busy signal. I finally get through and I am put on hold for 20 min. Then the guy says he will send somebody out on Wed. between 1 and 5. I told him before that, but told him again that it is not my connection. My neighbors have the same problem. It is something in your box like a bad amp or something. He asked if I could be there in that window and I told him I can't be home until 2:00 and asked if he could put a note on there that I would be home then and he could go do another call first. He said that policy would not let him do that and if I was not home then he would just leave. I told him AGAIN that it was not my connection anyway. We went back and forth and I decided just to hope I could leave work early Wed. Well Tuesday comes and I start to think how stupid that is so I call back. I am on hold for another 20 min. I get the guy and tell him what is going on with my situation and that I know he can't change it, but I think it sucks and I want to talk to a supervisor to let them know that I think they suck. I also told him that being on hold for 20 min. is not cool. He said that I was lucky because there are people that have been on hold for an hour and 14 min now. Oh, well that makes me feel better about your "service". He says he can put in an order and within 24 hours either a supervisor or he will call me back. I told him I don't want to wait until tomorrow and get a personal call at work only to be talking to the same guy that I am talking to now. I want your supervisor. So the supervisor comes on and I tell him the whole deal. I am not sure if I can leave work tomorrow and that I car-pool so not only would I have to take vacation time, but so would my rider just to make sure we are home by 1:00 even though there is a pretty good chance it would be after that and besides the problem is not even in my house it is in the box. He said he could put a note on the ticket to have the tech call 1/2 hour before he gets there. PERFECT! Now why can't the other guy do that? I don't know. So I am leaving work yesterday and the phone rings. He is on his way. I pull up to the house the same time as him. He looks through my stuff and finds out that it is not in my house, but rather in the box. NO SHIT. He tells me that they will have to get somebody else to look at that and it would be sometime this week. If only I had TOLD THEM OVER AND OVER THAT IT WAS NOT MY CONNECTION, they could have sent Mr. Wizzard out instead of this guy. Oh. Wait. I did that.
Mediacom customer service SUCKS. That is what you get when you have a monopoly. I am paying for 8Mbps download. I just did a ping at Speakeasy.net and I am getting a whopping 7kbp download and 8kbs up. So I drive across town to talk to them because you can't call the office, you have to call an 800 number that rings up in MN or drive over there. I am not sure why I went over. I just wanted to let them know that they suck and that I was not happy with them and that I would not be paying for a week of internet service. I accomplished all of that and took my small victory and went home. I am not sure if I will be able to upload this or not. We shall see.....

1 comment:

stove said...

The people you get when you call are idiots that only know how to go from the script, e.g. "is your modem turned on?" You should find out how to instantly escalate to the next level of techs. We pay about double what you do just to get "business class" internet. It's the same damned speed, but the big difference is that I get actual network technicians when I call, and the wait time is only a few minutes even when there's a major outage.